Privacy policy | NovaFekra

1. Introduction

NovaFekra FZC (NovaFekra AI Solutions, "NovaFekra," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products and services (collectively, the "Service").

NovaFekra FZC is based at the Sharjah Research Technology and Innovation Park (SRTIP), Block B, Office B7-070, Sharjah, UAE.

2. Information We Collect

Contact form details: your first and last name, email address, phone number and organization if you give them, your preferred way to be contacted, the type of inquiry, your message and your consent. We also record the page you sent it from and the time you sent it.
Account information: name, email address, and password (hashed) when you register for one of our products.
Usage data: pages visited, features used, tokens consumed, and session metadata.
Project content: prompts, generated code, and files stored in your projects.
Payment information: processed by our payment provider. We do not store raw card data.
Device and log data: IP address, browser type, operating system, and error logs.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Service.
Process transactions and send related notices.
Respond to comments, questions, and support requests, including messages sent through our contact form.
Send administrative messages and product updates (you may opt out).
Monitor and analyze usage trends to improve the Service.
Detect, prevent, and address technical issues and fraud.

4. Information Sharing

We do not sell your personal information. We may share your data with:

Service providers: cloud infrastructure, website hosting (Cloudflare), form handling, analytics, and payment processors acting on our behalf.
Legal requirements: if required by law or in response to valid legal process.
Business transfers: in connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service and answer your messages. You may request deletion of your account and associated data at any time by contacting us.

6. Security

We implement industry-standard technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, object to or restrict certain processing, and request data portability. To exercise these rights, contact us at hello@novafekra.com.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising. You can disable cookies in your browser settings, though some parts of the Service may not function correctly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

hello@novafekra.com
+971 56 938 8120
Sharjah Research Technology and Innovation Park (SRTIP), Block B, Office B7-070, Sharjah, UAE